Frequently Asked Questions

Do your systems require cameras in the home?

No not at all, we can and do provide outside perimeter cameras, and video doorbells. We are not proponents of cameras within the home. Cameras can be invasive, however, there are certain situations where they are needed and have been requested. We can provide them upon request.
Is assistive technology difficult to use?

Gray Matters Alliance provides technology that is user-friendly. We work to facilitate independence, and all supportive technology is designed to be fully accessible and extremely simple for all individuals to navigate. Gray Matters Alliance also provides all the training and onboarding necessary to use the system for both the client and those individuals supporting them.
What other help does Gray Matters Alliance provide to individuals with intellectual disabilities, traumatic brain injuries, and seniors?

Gray Matters Alliance offers many different assistive technology devices to facilitate independence. In addition, we also offer durable medical equipment, including wheelchairs, scooters, power chairs, and beds. Other products include smart home automation, no/low vision, seizure alerts, communication devices, sleep solutions and more. Explore all of our products.
When I use technology provided by Gray Matters Alliance, who will have access to my information?

Gray Matters Alliance takes privacy seriously. All of our systems are HIPAA compliant, and all information is encrypted. Our systems are closed systems, and permission based. Only those invited in can have access to monitor someone’s information. Permissions can also be limited to certain features of the system, per client requests.
Are you a call center?

No we are not, but we do create call circles which encompass those people in someone’s life such as family, staff, caregivers etc that can remotely monitor someone from afar. We can however provide turn-key call/response centers for community agencies that wish to utilize their existing staff to monitor many of their clients on one central dashboard.
What is the best Gray Matters Alliance system for me?

GMA representatives will get to know you and your support needs. They will work with you and explain the best system for you. At Gray Matters Alliance, we are dedicated to a person-centered approach for each of our clients. We understand that everyone's needs and preferences are unique, which is why we customize each system exclusively for that individual. To ensure the best fit and appropriate system, we conduct a thorough assessment and intake process. This allows us to carefully review the specific needs and preferences of the client, guaranteeing that the system provided is the perfect match for their requirements.
Do I need internet connections?

While some of our products do not need internet connectivity except for app set ups, our systems do require some form of connectivity. This can be wifi, ethernet, hotspots or cellular data plans. For cellular data plans, Gray Matters Alliance provides this service which is part of the pricing plan.
Is assistive technology expensive?

Gray Matters Alliance is part of the Medicaid waiver program in several states. In addition, Gray Matters Alliance can help individuals access grants and other funding to help pay for the cost of necessary durable medical equipment, assistive technology, etc. Our products are typically covered under the Medicaid Waiver programs and other funding sources. However, please note that these funding options may vary from state to state. To find out how we can help you uncover funding for your specific needs, please get in touch with us. We provide in-house no-interest payment plans to make our products more accessible and affordable for our customers. Feel free to inquire with us about the details and eligibility criteria for these payment plans.
Who can help me if I experience issues with my assistive technology devices?

If there is an issue with any assistive technology device, Gray Matters Alliance is available to provide tech support and troubleshoot the issue. All devices include built-in functions to reach out to our team
What is a Medicaid waiver, and how do I get one

A Medicaid waiver ensures comprehensive care for individuals with intellectual and developmental disabilities, traumatic brain injury, and some seniors. To qualify for a waiver, the individual must meet specific requirements; these waivers provide access to care and support to help individuals live at home instead of in a care facility. State agencies carry many different waivers through different agencies. If you are working with a Case Manager or Support/Service Coordinator, they will be able to assist you in which waiver may be available for your needs.
Is a Medicaid waiver different from Medicaid?

Each state could have a different process for obtaining a waiver. Not everyone that is on Medicaid has the waiver. Medicaid waivers are affiliated with an individual state’s Medicaid program. Please reach out your Case Manager or Support/Service Coordinator to see if you have access to the waiver. Gray Matters Alliance is always willing to talk to your Case Manager or Support/Service Coordinator for further clarification.
Does private insurance cover assistive technology?

Each private insurance plan is unique. Individuals must review their specific coverage to understand benefits, deductibles, out-of-pocket costs, co-payments, exclusions, and limitations. Some private insurance companies will cover communication (AAC) devices every 5 years.
Does Medicare cover assistive technology?

Durable medical equipment (DME), assistive technology, and communication devices could be covered through Medicare. However, a Medicare plan or Managed Care Organizations might only cover a portion of specific DME products or supportive technology. Some devices might be excluded from coverage.