Frequently asked questions

Gray Matters Alliance provides technology that is user-friendly. We work to facilitate independence, and all supportive technology is designed to be fully accessible and extremely simple for all individuals to navigate. Gray Matters Alliance also provides all the training and onboarding necessary to use the system for both the client and those individuals supporting them.

If there is an issue with any assistive technology device, Gray Matters Alliance is available to provide tech support and troubleshoot the issue. All devices include built-in functions to reach out to our team

Gray Matters Alliance is part of the Medicaid waiver program in several states. In addition, Gray Matters Alliance can help individuals access grants and other funding to help pay for the cost of necessary durable medical equipment, assistive technology, etc. Our products are typically covered under the Medicaid Waiver programs and other funding sources. However, please note that these funding options may vary from state to state. To find out how we can help you uncover funding for your specific needs, please get in touch with us. We provide in-house no-interest payment plans to make our products more accessible and affordable for our customers. Feel free to inquire with us about the details and eligibility criteria for these payment plans.

GMA representatives will get to know you and your support needs. They will work with you and explain the best system for you. At Gray Matters Alliance, we are dedicated to a person-centered approach for each of our clients. We understand that everyone's needs and preferences are unique, which is why we customize each system exclusively for that individual. To ensure the best fit and appropriate system, we conduct a thorough assessment and intake process. This allows us to carefully review the specific needs and preferences of the client, guaranteeing that the system provided is the perfect match for their requirements.

Gray Matters Alliance offers many different assistive technology devices to facilitate independence. In addition, we also offer durable medical equipment, including wheelchairs, scooters, power chairs, and beds. Other products include smart home automation, no/low vision, seizure alerts, communication devices, sleep solutions and more. Explore all of our products.(https://www.graymattersalliance.com/product)

Gray Matters Alliance takes privacy seriously. All of our systems are HIPAA compliant, and all information is encrypted. Our systems are closed systems, and permission based. Only those invited in can have access to monitor someone’s information. Permissions can also be limited to certain features of the system, per client requests.

No we are not, but we do create call circles which encompass those people in someone’s life such as family, staff, caregivers etc that can remotely monitor someone from afar. We can however provide turn-key call/response centers for community agencies that wish to utilize their existing staff to monitor many of their clients on one central dashboard.

While some of our products do not need internet connectivity except for app set ups, our systems do require some form of connectivity. This can be wifi, ethernet, hotspots or cellular data plans. For cellular data plans, Gray Matters Alliance provides this service which is part of the pricing plan.

No not at all, we can and do provide outside perimeter cameras, and video doorbells. We are not proponents of cameras within the home. Cameras can be invasive, however, there are certain situations where they are needed and have been requested. We can provide them upon request.