Clear information. Responsible practices. Defined expectations.
Review how Gray Matters Alliance handles information, explains privacy rights, defines service responsibilities, and governs use of applicable websites, applications, platforms, and services.
This page provides a plain-language overview and access to the complete governing documents. If a summary and a complete document differ, the complete document controls.
Your information is not our product.
GMA will never sell, rent, or trade your information, including PHI and de-identified data derived from it, to anyone, for any price; never share it with advertisers or data brokers or use it for advertising or marketing; never let a third party use it for that third party’s own purposes; and never use it to train advertising or commercial AI models.
This promise binds GMA today and any successor if GMA is ever part of a merger, acquisition, or sale of assets.
Information is used for the purposes described in the applicable governing documents and as otherwise authorized or legally permitted.
Access is limited according to applicable role, responsibility, authorization, purpose, and need.
Service providers may process information only as described in the applicable documents and subject to approved contractual, privacy, and security requirements.
Information is not sold, rented, or traded, and is not used for advertising, marketing, data brokering, or commercial AI training.
The complete governing documents below explain these commitments, applicable rights, responsibilities, limitations, and exceptions in full.
Mobile App & Platform Privacy Policy
This policy explains what information GMA may collect through MyCompass, CompassCare Calling and Alerts, the Web Portal, the Command Center, and Nora Caregiver Intelligence, why that information may be needed, how it may be used and protected, and the choices or rights that may apply.
Notice of Privacy Practices
This notice explains how your protected health information, sometimes called PHI, may be used or shared for care and payment, the privacy rights that apply to you, GMA’s responsibilities, and how to ask questions or raise a concern.
MyCompass System User Agreement
This agreement explains the terms for using the MyCompass System, including account and user responsibilities, acceptable use, supported services, and other conditions that apply. It also includes important legal terms about warranties, limitation of liability, dispute resolution, and a 30-day arbitration opt-out right.
These summaries are provided to help identify the appropriate document. The complete documents remain available in full and control if a summary differs from the governing text.
Know what MyCompass supports, and what it does not replace.
The MyCompass System provides supportive monitoring, reminders, alerts, and notifications. It is not a substitute for emergency services, professional judgment, or a guaranteed real-time response.
Supportive monitoring, reminders, alerts, notifications, and related support functions.
Not a medical device, except where a separately FDA-cleared integrated device is used under its own clearance and labeling. The Services are not a personal emergency response system (PERS), are not a guaranteed real-time emergency-response service, and do not replace 911, emergency services, or professional medical, clinical, or caregiving judgment.
Alerts and notifications depend on device, network, sensor, power, and configuration conditions and may be delayed, incomplete, or undelivered.
Certain Integrated Services may include devices that are FDA-cleared medical devices, provided and used in accordance with their own FDA clearance and labeling. Except for those devices as labeled, the Services are not a medical device.
If you believe there is a medical or other emergency, call 911 (or your local emergency number) immediately.
Read the complete safety and service terms in the User Agreement →
Find the right privacy or legal pathway.
Privacy Questions
Questions about the information practices described in the Privacy Policy.
Ask a Privacy Question →Privacy Rights Requests
Requests to access, amend, restrict, or receive an accounting of disclosures of your information.
Submit a Privacy Request →Notice of Privacy Practices
Questions, rights, or complaints related specifically to the HIPAA Notice of Privacy Practices.
Ask About the Notice →Accessibility Assistance
Help obtaining, accessing, or understanding a legal document in an accessible format or another language.
Request an Accessible Copy →Legal Notices
Formal legal correspondence or agreement-related notices, sent to GMA’s mailing address.
Send a Legal Notice →Security or Privacy Concerns
Reporting a suspected privacy or security concern related to GMA’s information practices.
Report a Concern →Current versions and prior notices.
No prior public versions are currently archived.
Need help with a legal or privacy document?
Contact GMA’s HIPAA Privacy Officer to request an accessible format, a printed copy, help identifying the right document, or general privacy or legal-document assistance.
privacy@graymattersalliance.com · 314-266-2678
This contact pathway is not an emergency-response channel.
